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Top 7 Factors to Consider Before Selecting an Outsourced Server Management Company

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Hena Kabeer,Digital Marketing Executive

Servers are the data centers serving you with information, whenever needed. If you are a non-IT company, the hassle of managing servers can be quite a tedious task in the absence of dedicated system admins. After all, hacking and loss of data, downtime and customer complaints will be some of the last things that you might want to happen to your business!


While most of the large enterprises have their own dedicated teams for server management, many of the small and mid-sized companies struggle as they cannot afford it. It is here the option of outsourcing comes into the picture. The plethora of options available can be overwhelming and delay the decision-making process. For small and mid-size companies, it becomes even more difficult when they are confronted with the whopping demands from these numerous outsourcing companies. In such a case, how can a small and mid-size company identify the best IT partner to support them with their server management needs? 


How to choose the best-outsourced server management company?


To make this task less tedious, here is a curated list of top factors to be considered while choosing an outsourced server management company. 


1. Pricing


Not every expensive product is the best one out there. Similarly, it is not necessary that only high-paid services yield the best results for you. This does not indicate choosing the cheapest option too. Look for server management services that stay within your allotted budget but at the same time are cost-effective and capable to meet your demands. 


2. Security 


In the cyber world, your data is prone to risks. Invest carefully in a server management company who understands and values your secluded data. Discuss the authentication, firewall and various server security measures taken by the server management company to protect your data. 


3. Technical Expertise


When you invest your allotted IT budget to manage your servers, you don’t need the advice to ‘clear your cache’. Examine carefully the technical expertise and skill set of the team. Check if they have proven expertise in any particular software, valid technical certifications such as CCNA, MCSA, RHCT, or any equivalent certification. 


4. Scalability


As your system needs to be upgraded, it is not easy to switch from one vendor to another. While choosing an outsourced server management company, analyze their capability to handle increased demands and technical support. 


5. 24/7 assistance


In the fast-pacing digital world, everything changes in a nick of time. Your IT support partner should be available during all emergency hours to assist and resolve any flagged issues. How fast they resolve the issue determines their efficiency and you can bet that your money is on the right people. 


6. Company background


Collect details about the company background to see how long they have been in the industry, their strong areas of expertise, and major business locations. This can give you an idea about the credibility of the company and also, cross-check their capability to service in your region. Ask for their client history and check their reviews. If you are in the right place, you will see a list of happy customers and even get a glimpse of their working model. 


7. Work Ethics & Culture


Work ethics such as team collaboration, information confidentiality, company culture, etc. can directly influence the working model. Would you like to partner with a company where the teams work in silos and face major communications gaps among them? 


Conclusion


It is easy to get carried away with the numerous available solutions in the market. However, if you have a clear-cut idea about who you are looking for, then finding the right technology partner won’t be difficult.