Unlock Google Reviews Insights with n8n & Slack Notifications

Are you missing critical insights hiding in your Google reviews? Manually going through every Google Business Profile review is tedious and time-consuming. You have likely wished for a way to understand customer feedback without having to read a single review yourself. SayOne wanted to empower businesses with that capability, which led us to develop a Google Review Sentiment Analysis & Slack Notification Workflow.

Our n8n-powered workflow automates this process effortlessly.

Automating Sentiment Analysis and Reporting with n8n Workflow

With n8n’s ability to automate workflows, we built a workflow that automates the process of collecting Google Business Profile reviews, analyzing customer sentiment with Google Gemini, and sending structured reports to Slack. Your role? Simply review the reports and make strategic decisions. This workflow saves significant time and resources while uncovering insights you might otherwise miss.

How n8n Automation Transforms Google Review Analysis

Here’s how our n8n workflow will transform how you analyze customer sentiment about your business.

• Retrieves the Google Business Profile reviews of your business for a set time period.
• Analyzes the sentiment of Google Business reviews with Gemini AI by using NLP to understand the emotional tone of the text data and categorize it as positive, negative, or neutral.
• Understands the sentiment based on the comments, ratings, and trends to identify patterns and summarizes them into a JSON-based summary, a structured and machine-readable format.
• The results are then restructured into Slack Block Kit format for a clean and readable display in Slack.
• The system automatically sends this summary to your Slack channel.

Your First Steps to Automated Insights

Before we set up the workflow in your system, you need to have the following requirements ready.

• You need a verified Google Cloud project to access the API to analyze reviews automatically.
• Enable the Google Business Profile API service to allow the project to use the Business Profile feature.
• Obtain Gemini API credentials to enable text analysis with Gemini AI.
• Select the Slack workspace and channel to receive your automated review summaries.

How We Set Up the Workflow for You

We handle the technical setup, so you can focus on using the insights.

• Set up access to your Google Business Profile We configure your Google Business Profile API so our system can securely fetch your customer reviews.

• Specify your business details We input your business name and location to ensure the system collects the right reviews.

• Select the review time period Based on the timeframe you choose, we set the workflow to fetch reviews within that frame.

• Connect your Slack account We link your Slack workspace and choose a channel where your review insights will be sent.

• Deploy and automate We activate the workflow so it runs on schedule, automatically delivering summarized insights to your Slack channel.

Automation: The Key to Your Business Growth

Understanding customers is a vital aspect of any business, and automation extends opportunities to focus on strategic tasks. Through this workflow, recognized by n8n, we transform how businesses analyze customer feedback about their brand. This automation empowers businesses to focus on growth rather than manual tasks. Use it effectively to elevate your business to a whole new level.

Contact us today to leverage SayOne’s n8n partnership and transform your system!