Chief Executive Officer
Robotic Process Automation (RPA) is winning popularity and market share with every passing day. Due to the ongoing pandemic with offices getting shut and businesses looking to maintain their usual workflow, RPA bots are turning out to be potential saviors. Also, the growing number of automation use-cases in finance, retail, and healthcare industries further fortifies the acceptance for RPA. However, sometimes RPA and its operation at the enterprise level falls short of expectations in terms of:
the time saved for the company
the cost saved to the company
contribution to analytics
But, with the right guidance and recognizing the missteps that lay along the development journey of the RPA, enterprises can establish an RPA process that enhances their operational and business doing capability.
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After you've installed the RPA bot for your business process and trained your people to make the automation process seamless; to reap the benefits and achieve a quick return of investments you must pay attention to the following most frequent pitfalls:
Poorly defined processes
The most significant aspect of RPA is a well-defined and mature business process. The business must be able to document every nitty-gritty detail of the process, such that the developer will be able to perform the process without a miss. Having the process documented serves as a requirement specification for the development process. It ensures that your RPA will meet all the expectations at the end of the deployment.
Your automation project must start with an RPA design plan that defines how the automation will perform the task. Having a plan will help in creating an RPA bot that will stay within the stipulated investment cost and time. A well-accomplished RPA architecture will secure a smoother development journey and create an RPA bot that will meet business objectives.
Every automation process is bound to have obstacles, both detected and undetected. During the development process, anticipate all the deviations and exceptions that may occur during the process. Having better control over the process will create a hardened RPA that will know how to handle every scenario appropriately. For example, if an RPA designed to send product recommendation emails and is programmed for the situation when an email rebounds due to an invalid mail id, it will be prepared for the next step. An efficient RPA encounters no surprises.
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Lack of Testing
Every RPA bot works at the user interface level, which could be a customer support bot or a data entry bot. It is always ideal to have a testing strategy in place throughout the development lifecycle. Even though the process to automate remains the same, the process itself is prone to irregularities. And a great deal of it depends on the application and systems with which the RPA is interacting. A testing plan at the command, module, and end-to-end levels will ensure that the RPA bot will function without any glitches and interruptions and give a steady performance.
Bots not Solitary Reapers
Akin to humans, when a bot can not resolve or carry out the task as expected, it must be able to communicate the issue to its human counterparts. It could be through email, chat messages, audit reports, or summary logs, etc. The RPA bots must communicate how it performed the particular task, what specific scenarios did it encounter, and what it did to overcome. If you build an RPA bot that functions as a stand-alone entity, you will not be able to track its performance and assess how it is benefiting your process.
With the right planning, foolproof testing, and keeping a check on the common misses that can happen over the development lifecycle will help you create an RPA bot that performs its automation task to full potential. SayOne can help you build RPA that ensures ROI for your business both in terms of money and time. Get in touch for a FREE consultation.
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